We’ve made our return policy as easy as possible. If you provide us with proof of shipment and cost, we can authorize a Shopify subscription credit for the cost. We are not responsible for risk of loss or damage for returning a product during shipment. Some jurisdictions may not enforce all of these limitations, and only the limitations that are lawfully applied to you in your jurisdiction will apply. If you provide us with proof of shipment and cost, we can authorize a Shopify subscription credit for the cost. Our return policy generator tailors each policy specifically to your platform, no matter the size, type, or location of the business you operate. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. Once you've made the changes to your refund policy so that it's reading as you'd like, you can then create that checkbox - the guide on doing so is right over here! Likewise, customer support is only available to the original hardware purchaser. My name is Aaron, I'm a guru here at Shopify! Make your business stand out with high-quality photos from professional photographers. Can I create a no refund statement or policy upon checkout? Get your refund policy plus a free 14-day trial of Shopify I'll skip the Shopify trial for now, just create my policy Once you place your order on our online store, we will provide you with an estimated delivery time. If a product is deemed unfit for return, Shopify will notify the customer that the return has been rejected and no refund will be issued to the customer. Getting a return request can be painful both financially and emotionally. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. your customers’ trust, but making sure your language is clear and Update your policies. Every effort is made to facilitate the delivery of your order on time. While you can't add terms of service to the checkout itself, you can add an 'Agree to terms and conditions' checkbox in the cart before your customers proceed to the cart page. These warranties cover defects in manufacturing discovered while using the product as recommended by the manufacturer. Please check with the manufacturer directly for further information. How to NOT combined shipping rates at check out, Re: How to set up for no shipping for orders being picked up, 4-HUNKS is a liar!!! Every effort is made to maintain sufficient stock of all the products we offer. purchasing a label and sending the item(s) back to our warehouse. Returns must be shipped back to our warehouse within 7 days of receiving your return label. In the event you are missing an item from your order, please contact. Subject to section 2.1(2), the person signing up for the Service … In the event you are missing an item from your order, please contact retail-support@shopify.com or via the contact page here. If you have any questions or concerns about making a return, feel free to contact the, Shopify support team at retail-support@shopify.com or via the, Shopify Retail Custom Kit 10.2"/Air 10.5", choosing a selection results in a full page refresh. Shopify may reject the returned product if there is damage to the product and/or product packaging. These sample templates are not legal advice and by using them you agree to this disclaimer. The warranty on replacement readers are based on the original units fulfillment date. Click Restock items. For sure! We reserve the right to refuse selling and shipping any product to you if we have reason to believe you are not a Shopify customer. No returns are accepted over 30 days. The generic refund policy templates we create for you are great, but we totally understand that they won't cover the needs of all merchants - you're absolutely free to alter those to your liking, however, and add in something indicating that you can't offer refunds on digital products. Re: Reliable Fulfillment in China. linking my product with the shipping costs for custom profiles. We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. Your order is shipped using a carrier that we have selected. Hope that's helped! No design experience necessary. The customer can choose one of the following options: If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled. Provides your visitors with things they are and aren't allowed to do when shopping on your site. Create a … We cover the shipping fee as long as the shipping address is located in the Continental US. After reviewing your return form, we will email you a return label. Click Save. Lenient refund policies open merchants up to the possibility of falling victim to fraud.When you have a strict all sales final policy, there’s less confusion about refunds — and merchants have a better leg to stand on in the case of chargebacks. If there is no payment to refund for an order, you can restock the items without creating a return or a refund. Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. We only accept returns of the hardware we sell directly to you. Please follow the instructions below. At Shopify, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Shopify will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by any third party. Don’t worry – you don’t need to sit down and manually write out your entire returns and refunds policy yourself. Print out the return label and securely attach it to a suitable shipping carton. Re: Unable to change to new bank acct. Potential inventory shortages at our distributor may impact our ability to fulfill an order. You can use Shopify’s free refund and return policy generator to give you a strong starting point. Steps: From your Shopify admin, go to Orders. Steps: From your Shopify admin, go to Settings > Legal. We do not currently sell to or work with resellers. 2.1 Store Owner. Please see the full POS Equipment Agreement below.Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the Shopify support team at retail-support@shopify.com or via the contact page here. Returns must be shipped back to our warehouse within 7 days of receiving your return label. The product will be shipped back to the customer at a shipping cost of $30 ; or. The Shopify Tap & Chip reader comes with a 1 year warranty. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. Re: Changing return address on shipping label - Help! Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. Free Return Shipping - All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected. Any changes to your return shipping policies during viral outbreaks. Shopify may reject the returned product if there is damage to the product and/or product packaging. Priority shipping charges selected at checkout are non-refundable. We're sorry, your region is currently not supported. Our return policy template can help The Shopify Tap, Chip and Swipe reader comes with a 1 year warranty. You may return your hardware within 30 days of it being shipped to you, as long as it is in new condition and has the original packaging. Please note that Chip & Swipe Readers and physical gift cards are non-returnable and non-refundable. The customer can choose one of the following options: The product will be shipped back to the customer at a shipping cost of $30 ; or.

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